Airport Lounge customer access strategy

Discovery and exploration phase for digital customer experience in airport lounges.

Our challenge was to envision the ideal digital experience for 3 key areas of the lounge customer journey.

• Discovery and getting a pass

• Food ordering and pickup

• Lounge entry

Role Design Lead

I managed the design phase and team to realize the potential customer journey for our customers who love to travel.

Capital One has successfully launched their airport lounges and continue to open in more locations.

The full results of this case study are private.